Shipping & Delivery

 

Express Shipping

We offer EXPRESS shipping from our partnered warehouses and factories located in Asia through DHL, UPS, FedEx, and UAE Special Line.

 

Shipping to Over 200 Countries

We proudly provide international shipping services. However, there are certain locations we are currently unable to ship to. If you are from one of these countries, we will contact you.

 

Lost/Missing Packages

Cronus Art is not responsible for packages lost or missing due to incorrect address information provided during the checkout process. Please ensure that your billing and shipping addresses are accurate before placing your order. In the event that we make an error, we will take full responsibility for the original order at no additional cost to you.

 

Customs

Please note that customers are responsible for any customs fees incurred once the items have been shipped. By ordering from us, you acknowledge that one or more packages may be subject to customs fees when they arrive in your country.

 

Shipping Time

Shipping times vary depending on your location. Here are our estimated delivery times:

• Europe: 5-8 business days
• USA, Canada, Australia & New Zealand: 5-8 business days
• United Arab Emirates, Qatar, Kuwait & Saudi Arabia: 5-8 business days
• Central & South America: 8-10 business days
• Asia: 5-8 business days
• Africa: 8-10 business days

Please note that all shipping times are estimates and exclude any potential clearance or customs delays.

 

Tracking Information

Customers will receive a second email with relevant tracking information 3 days after their order has been confirmed, allowing them to monitor the status of their shipment.

 

Tracking Says "No Information Available"

For certain shipping companies, it may take 3-5 business days for tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information available on your tracking number, please contact us for assistance.